We are looking for a Customer Success professional to join our growing team as we begin to scale our revolutionary presentation platform. We need someone who is willing and able to:
- Build a world-class enterprise onboarding and customer success program.
- Be challenged every day
- Deliver and receive feedback clearly, respectfully, and often
- Communicate effectively in a fast-paced environment
- Add value on day 1
Demoflow is a cross-platform application that enables sales teams to run incredible sales demos, and our powerful and unique suite of functionality has led to extremely rapid adoption. We need a Customer Success Manager who is ready to build and scale an enterprise-grade onboarding process for the large customers we’re actively bringing on.
- As a member of Demoflow’s Customer Success team, you will be responsible for making sure that customers are both happy and increasing their ROI from using the Demoflow product. You will build meaningful relationships with both internal stakeholders and the customer’s executive decision-makers.
- The role is ideal for an individual with very strong leadership and relationship building skills with the ability to navigate large organizations to identify key areas for retention and growth. Keeping customers happy and productive is core to our mission.
- This team member will have the opportunity to not only build our initial onboarding process for our customers, but also have an opportunity to build a team around them as we scale.
- Understand how customers are using the product and find ways for them to use it more effectively and increase ROI
- Drive regularly scheduled check-ins, QBRs with customers while monitoring client satisfaction
- Identify new business opportunities and develop strategic initiatives for ensuring customer retention and expansion
- Maintain a trusted advisor relationship with each assigned client
- Be on the front lines of solving any issues our customers may face
- Identify, track and report metrics that measure your effectiveness at solving customer problems and contributing to the company’s mission
- Proactively identify changes we can make to our application to make our customers' lives easier
- Work with Engineering, Product, Marketing and Sales teams to effectively communicate product functionality and messaging to customers and prospects
- You'll have the responsibility of developing a Customer Success strategy which can be scaled for the company's growth
- Create training materials and workshops to facilitate knowledge sharing and best practices
The Ideal Candidate Will Be/Have:
- Bachelor’s degree or equivalent experience
- 5+ years of experience in a B2B customer success role with a fast-paced SaaS startup
- 3+ years of team building and management experience
- Demonstrated history of hiring and managing phenomenal talent
- You are a leader with deep experience in delivering complex solutions at the enterprise level
- Demonstrated ability to manage ambiguity and apply problem-solving skills
- Exceptional communication and interpersonal skills
- Desire to teach new customers about the platform
- Strong ability to understand technical concepts and problem solve
- Very strong empathy for the customer and drive to solve the problems they may face
The most important requirement is that you are ready to be challenged, learn, and grow every single day. We are moving incredibly quickly as we build a category-defining product. We operate with transparent communication, honest feedback, and a growth mindset.
If you’re fired up at the sound of this opportunity, we’d love to talk. Please complete your application on angel.co.